Hotel Manager CV Example
For experienced hotel managers overseeing all operational aspects of a hotel property. Showcases your leadership in driving revenue, managing staff, and delivering outstanding guest experiences.
Recommended template: ClassicPro
Key Skills to Include
Quick Tips
- Include the hotel brand, star rating, room count, and annual revenue to contextualise your management experience.
- Highlight measurable achievements such as occupancy rate improvements, RevPAR growth, or TripAdvisor ranking gains.
- Demonstrate your people management skills with staff numbers, retention rates, or training programme development.
- Mention experience with property management systems like Opera, Fidelio, or Mews.
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Start with the Classic template and customise it for your hospitality role.
Upgrade to ProHow to Write Your Hotel Manager CV
A hotel manager CV must convey commercial acumen, operational expertise, and strong leadership. Employers and hotel owners want to see that you can drive revenue, manage costs, and lead a team to deliver outstanding guest experiences. Whether you manage a boutique property or a large branded hotel, your CV should demonstrate your ability to run a profitable, well-reviewed hotel that attracts and retains both guests and staff.
CV Structure
Use a reverse-chronological format with a powerful profile that establishes your seniority and track record. For each role, provide the hotel brand, star rating, room count, and turnover. List key responsibilities and follow with headline achievements including RevPAR growth, satisfaction scores, and staff retention improvements. Keep to two pages maximum.
CV Format
Select a polished, corporate template that reflects the professionalism expected at management level. Use clear headings, bullet points, and consistent formatting. Consider including a key achievements section near the top to immediately demonstrate your commercial impact.
CV Profile Examples
General Manager
Commercially driven hotel general manager with twelve years of progressive experience in the UK hotel industry, including six years in GM roles at four-star branded and independent properties. Experienced in managing P&Ls of up to £4.5M, leading teams of 65, and implementing revenue strategies that consistently outperform competitor sets. Achieved a TripAdvisor Travellers' Choice Award for three consecutive years through investment in staff development and guest experience innovation.
Deputy Hotel Manager
Proactive and operationally focused deputy hotel manager with eight years of hospitality experience, including three years deputising for the general manager of a 140-room four-star conference hotel. Skilled in managing day-to-day operations, driving ancillary revenue, and coaching department heads to deliver brand-standard service. Seeking a general manager position to take full ownership of a hotel property.
Boutique Hotel Manager
Guest-centric hotel manager with seven years of experience running boutique and lifestyle hotel properties with up to 45 rooms. Specialises in creating distinctive guest experiences that drive direct bookings and organic social media engagement. Combines hands-on operational management with a creative approach to marketing, events, and community partnerships.
Write a four-sentence profile that states your experience level, the types and sizes of hotels managed, your financial scope, and one headline achievement. This should establish your credibility as a hotel leader within the first few seconds of reading.
Key Skills for Your Hotel Manager CV
Hotel Operations
Overseeing all day-to-day hotel functions including front office, housekeeping, food and beverage, and maintenance.
Revenue Management
Implementing pricing strategies, managing OTA distribution, and driving RevPAR and occupancy performance.
Staff Recruitment & Training
Recruiting, developing, and retaining hotel teams through structured onboarding and ongoing training programmes.
Guest Experience Strategy
Designing and implementing initiatives that enhance guest satisfaction, loyalty, and positive online reviews.
P&L Management
Setting budgets, monitoring financial performance, and delivering profit targets across all hotel revenue streams.
Brand Standards Compliance
Ensuring all hotel operations meet the standards set by the hotel brand or ownership group.
Property Maintenance Oversight
Managing planned and reactive maintenance programmes to keep the property in excellent condition.
OTA Management
Optimising the hotel's presence on online travel agencies to balance distribution costs with booking volume.
Regulatory Compliance
Ensuring the hotel meets all legal requirements including fire safety, food hygiene, licensing, and employment law.
Work Experience Examples
For each role, set the scene with the hotel brand, room count, and revenue. Focus on P&L management, revenue strategy, team leadership, and guest experience improvements. Always include quantified achievements — RevPAR increases, TripAdvisor ranking gains, staff turnover reductions, or capital project delivery — to demonstrate your tangible business impact.
Hotel General Manager
The Old Bank Hotel, Oxford
Led all operations for a 42-room boutique hotel with a ground-floor restaurant, private events space, and annual turnover of £3.2M.
Responsibilities
- Managed the hotel P&L, setting annual budgets and tracking performance against revenue, cost, and profit targets monthly.
- Led a team of 38 across reception, housekeeping, food and beverage, maintenance, and administration departments.
- Developed and implemented the hotel's commercial strategy including direct booking campaigns, OTA management, and corporate rate agreements.
- Oversaw a £350,000 bedroom refurbishment programme, managing contractors and minimising revenue disruption during works.
- Ensured compliance with fire safety, food hygiene, licensing, and employment regulations across all hotel departments.
Achievements
- Increased RevPAR by 18% year-on-year through dynamic pricing implementation and an improved direct booking strategy.
- Achieved the hotel's first TripAdvisor Travellers' Choice Award by raising the guest satisfaction score from 4.2 to 4.7 out of 5.
- Reduced staff turnover from 42% to 22% over two years through improved onboarding, monthly one-to-ones, and a new recognition scheme.
Deputy Hotel Manager
DoubleTree by Hilton, Leeds
Deputised for the general manager of a 150-room branded hotel with conference facilities, managing operations across all departments during duty manager shifts.
Responsibilities
- Managed daily hotel operations including front office, housekeeping, and food and beverage during duty manager shifts.
- Handled escalated guest complaints and service recovery situations, authorising compensation within agreed limits.
- Analysed weekly revenue reports and coordinated with the revenue manager on pricing and yield management decisions.
- Conducted monthly departmental meetings and performance reviews for front-of-house and housekeeping supervisors.
Achievements
- Contributed to a 12% year-on-year increase in guest satisfaction scores by implementing a front-desk training programme focused on personalised check-in experiences.
- Led the operational launch of a new all-day dining concept that generated £180,000 in additional food and beverage revenue in its first year.
Education & Qualifications
List a hospitality management degree or MBA first if you hold one. Follow with professional certifications such as ILM leadership qualifications, revenue management courses, or health and safety certificates. Include membership of the Institute of Hospitality or the General Managers' Conference if applicable.
BA Hotel Management
Degree-level qualification covering hotel operations, finance, marketing, and strategic management.
ILM Level 5 in Leadership and Management
Management qualification demonstrating leadership capability for senior operational roles.
NEBOSH General Certificate
Health and safety qualification relevant to managing fire safety and regulatory compliance in hotels.
Institute of Hospitality Fellowship
Senior membership of the professional body for the hospitality industry, recognising significant career achievement.
Frequently Asked Questions
What should a hotel manager include on their CV?
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